: Frequently Asked Questions

Hotel

Check-in is generally available starting at 4:00 p.m., and check-out must be completed by 11:00 a.m.
Yes, we have a secure underground parking garage at a rate of €25 per night.
Pets are allowed under certain conditions. A surcharge of €20 per night will apply.
Yes, Wi-Fi is free and available throughout the facility.
No, but there are fans in every room.
No, we do not offer room service, but our restaurant is open from 12:00 p.m. to 2:00 p.m. and from 7:00 p.m. to 9:00 p.m.
Snacks are available during the day.

Breakfast & Dining

Breakfast is served between 6:30 a.m. and 10:00 a.m.
The buffet offers hot beverages, pastries, breads, jams, cereals, fruit, yogurt, as well as savory options (bacon, scrambled eggs, crepes).
Of course, there are plenty of gluten-free options available for breakfast
Yes, there are several restaurants within walking distance. The front desk can provide recommendations, and you can also enjoy the hotel's restaurant.

Activities & Packages

Reservations can be made online on the Compagnie du Mont-Blanc website, which is highly recommended during peak season (summer and winter) to avoid long lines. Tickets are also available at the ticket office on the day of travel, subject to availability. The departure station is a 2-minute walk from PlanB!
The must-see attraction is the Aiguille du Midi: a 20-minute cable car ride for panoramic views of the French, Swiss, and Italian Alps at 3,842 m. Also not to be missed: the Montenvers train to the Mer de Glace, and a stroll through downtown Chamonix. In winter, the Grands Montets, Brévent-Flégère, and Le Tour ski areas will delight skiers. The front desk is available to help you plan your day based on your itinerary and the weather.
The front desk can provide guidance and, in some cases, book activities for you.
The valley’s classic destination is Lac Blanc (2,352 m), accessible via the Flégère cable car, which offers an unmissable panoramic view of Mont Blanc. More experienced hikers will enjoy the Grand Balcon Nord, between Montenvers and the Plan de l’Aiguille, or the Brévent-Flégère traverse.
The valley has five ski areas: Grands Montets (Argentière, for advanced skiers), Brévent-Flégère (facing Mont Blanc), Le Tour-Balme (family-friendly), Les Houches (wooded), and the Vallée Blanche (off-piste, guide required). The Mont Blanc Unlimited ski pass provides access to all of these ski areas.

TRANSPORTATION & ACCESS

Les Houches is served by the Chamonix Bus network from downtown Chamonix. The front desk can tell you which bus to take and the day's schedule, or help you find a taxi if you're leaving early in the morning.
Tickets are available online or at ticket kiosks.
There are several options available: bus, taxi, or private transportation. The front desk can arrange a transfer for you.
Yes, we can help you book a taxi or a shuttle.
The SAT Mont-Blanc / Arriva international bus line connects Chamonix to Courmayeur via the Mont Blanc Tunnel, departing from the Chamonix Sud bus station (right next to PlanB!). Reservations are strongly recommended, and a valid ID or passport is required.
When you leave the hotel, just keep going straight: you'll reach the bustling streets of downtown Chamonix in less than 2 minutes.

PRACTICAL INFORMATION

Yes, the L'Aiguille du Midi Pharmacy is a 1-minute walk from PlanB. There's also a supermarket within easy reach in the pedestrian streets of Chamonix.
There is a vending machine right next to PlanB, on the left as you exit.
Yes, it is provided free of charge upon your arrival. It grants free or discounted access to buses in the Chamonix Valley and the Mont-Blanc Express train (between Servoz and Vallorcine), as well as discounts at certain museums and sports facilities.
Learn more about the guest card.  
Yes, we have a luggage storage service where you can leave your bags for a day, either before check-in or after check-out. For longer storage periods—such as during your Tour du Mont-Blanc—our luggage lockers are available and can be reserved at lockers-chamonix.com.
Our secure luggage storage facility is located right next to PlanB. It is open daily from 6 a.m. to 11 p.m. Reservations are made entirely online at lockers-chamonix.com: choose the size of your locker, select your time slot, and pay by credit card. You will receive a secure access code via email.

Miscellaneous Questions

It depends on the terms of the rate you selected when you made your reservation. You’ll find all the details regarding the terms for changes or cancellations directly on your reservation confirmation.
If you have any questions, please don’t hesitate to contact our team or the platform through which you made your reservation!
Yes, we accept vacation checks.
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