Check-in is generally available starting at 4:00 p.m., and check-out must be completed by 11:00 a.m.
Do you have a parking lot? Is parking free?
Yes, we have a secure underground parking garage at a rate of €25 per night.
Do you allow pets?
Pets are allowed under certain conditions. A surcharge of €20 per night will apply.
Is there Wi-Fi?
Yes, Wi-Fi is free and available throughout the facility.
Are the rooms air-conditioned?
No, but there are fans in every room.
Do you offer room service?
No, we do not offer room service, but our restaurant is open from 12:00 p.m. to 2:00 p.m. and from 7:00 p.m. to 9:00 p.m. Snacks are available during the day.
Breakfast & Dining
What time is breakfast served?
Breakfast is served between 6:30 a.m. and 10:00 a.m.
What's included in the breakfast buffet?
The buffet offers hot beverages, pastries, breads, jams, cereals, fruit, yogurt, as well as savory options (bacon, scrambled eggs, crepes).
Does the breakfast buffet offer gluten-free options?
Of course, there are plenty of gluten-free options available for breakfast
Are there any restaurants nearby?
Yes, there are several restaurants within walking distance. The front desk can provide recommendations, and you can also enjoy the hotel's restaurant.
Activities & Packages
How do I book my tickets for the Aiguille du Midi?
Reservations can be made online on the Compagnie du Mont-Blanc website, which is highly recommended during peak season (summer and winter) to avoid long lines. Tickets are also available at the ticket office on the day of travel, subject to availability. The departure station is a 2-minute walk from PlanB!
What are the must-see attractions in Chamonix?
The must-see attraction is the Aiguille du Midi: a 20-minute cable car ride for panoramic views of the French, Swiss, and Italian Alps at 3,842 m. Also not to be missed: the Montenvers train to the Mer de Glace, and a stroll through downtown Chamonix. In winter, the Grands Montets, Brévent-Flégère, and Le Tour ski areas will delight skiers. The front desk is available to help you plan your day based on your itinerary and the weather.
Can we book activities from the hotel?
The front desk can provide guidance and, in some cases, book activities for you.
What hikes would you recommend for the summer?
The valley’s classic destination is Lac Blanc (2,352 m), accessible via the Flégère cable car, which offers an unmissable panoramic view of Mont Blanc. More experienced hikers will enjoy the Grand Balcon Nord, between Montenvers and the Plan de l’Aiguille, or the Brévent-Flégère traverse.
What are the different ski areas in the winter?
The valley has five ski areas: Grands Montets (Argentière, for advanced skiers), Brévent-Flégère (facing Mont Blanc), Le Tour-Balme (family-friendly), Les Houches (wooded), and the Vallée Blanche (off-piste, guide required). The Mont Blanc Unlimited ski pass provides access to all of these ski areas.
TRANSPORTATION & ACCESS
How do I get to Les Houches for the start of the Tour du Mont-Blanc (TMB)?
Les Houches is served by the Chamonix Bus network from downtown Chamonix. The front desk can tell you which bus to take and the day's schedule, or help you find a taxi if you're leaving early in the morning.
There are several options available: bus, taxi, or private transportation. The front desk can arrange a transfer for you.
Are there any taxis or shuttle buses?
Yes, we can help you book a taxi or a shuttle.
How do I get to Italy (Courmayeur), and which bus should I take?
The SAT Mont-Blanc / Arriva international bus line connects Chamonix to Courmayeur via the Mont Blanc Tunnel, departing from the Chamonix Sud bus station (right next to PlanB!). Reservations are strongly recommended, and a valid ID or passport is required.
How do I get to downtown Chamonix from the hotel?
When you leave the hotel, just keep going straight: you'll reach the bustling streets of downtown Chamonix in less than 2 minutes.
PRACTICAL INFORMATION
Is there a pharmacy or a supermarket nearby?
Yes, the L'Aiguille du Midi Pharmacy is a 1-minute walk from PlanB. There's also a supermarket within easy reach in the pedestrian streets of Chamonix.
Where can I withdraw money?
There is a vending machine right next to PlanB, on the left as you exit.
Do you have a guest pass? How does it work?
Yes, it is provided free of charge upon your arrival. It grants free or discounted access to buses in the Chamonix Valley and the Mont-Blanc Express train (between Servoz and Vallorcine), as well as discounts at certain museums and sports facilities. Learn more about the guest card.
Do you offer a luggage storage service, particularly for hikers on the Tour du Mont-Blanc?
Yes, we have a luggage storage service where you can leave your bags for a day, either before check-in or after check-out. For longer storage periods—such as during your Tour du Mont-Blanc—our luggage lockers are available and can be reserved at lockers-chamonix.com.
How does the luggage storage service work?
Our secure luggage storage facility is located right next to PlanB. It is open daily from 6 a.m. to 11 p.m. Reservations are made entirely online at lockers-chamonix.com: choose the size of your locker, select your time slot, and pay by credit card. You will receive a secure access code via email.
Miscellaneous Questions
Can I change or cancel my reservation?
It depends on the terms of the rate you selected when you made your reservation. You’ll find all the details regarding the terms for changes or cancellations directly on your reservation confirmation. If you have any questions, please don’t hesitate to contact our team or the platform through which you made your reservation!
Do you accept vacation checks?
Yes, we accept vacation checks.
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